Happy Tail Dog Training LLC

Positive Methods.  Positive Results.

Serving The Greater Baltimore Maryland Area

 

 

Certified Canine Behavior Specialist, The Academy of Dog Behavior

Certificate of Excellence in Science of Animal Behavior Change, Dr. Sue Friedman

   

International Association of Animal Behavior Consultants, Supporting Member

      

Certified Nose Work Instructor, NACSW

     

Association of Professional Dog Trainers, Full Member

  

The Pet Professional Guild, Full Member

 

Journal of Veterinary Behavior, Subscription

 

 

Colleen is a professional photographer & CNWI based in MD and films NW trials in the following states: CT, DE, MA, MD, NJ, NY, OH, PA, RI, VA, and WV. By end of 2017, she has filmed ~70 NW trials and at all levels, including Nationals.


Click on the quick links below to quickly navigate to the section of this page you're interested in, or just scroll down...

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1. How do I purchase my trial video?

2. What options are available for trial video?

3. What are the differences between Standard and Premium videos?

4. How much do the videos cost?

5. Do you give any discounts?

6. What forms of payment do you accept?

7. How long does it take to receive my videos?

8. Can I preview the videos of my searches before I buy them?

9. Are sample videos provided so I can judge the camera placement and video quality before I make a purchase?

10. How is the trial video delivered?

11. Do you film multiple camera angles?

12. Do I pay more for searches that have multiple camera angles?

13. What is the quality and format of the trial video?

14. How do I know when the videos are ready for purchase?

15. What are licensing rights and what rights are granted when I buy video from you?

16. What's the difference between Personal Use and Business Use licenses and when are each needed?

17. Do you shoot dynamic video (i.e., so you pan and zoom) when filming searches, so that I can easily see my dog's body language?

18. Do you film every search in a trial?

19. What is your Commitment to Quality?

20. What is your refund policy?

21. Can I post my video to Facebook, Youtube, my business website or share with others?

22. How long after a trial can I buy video from that trial?

23. Do you include your company logo as a watermark in the video?

24. What happens after I submit my order form and my payment?

25. How can I purchase trial videos of other dog/handler teams?

 






1. How do I purchase my trial video?

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There are only 2 steps to purchasing your trial video:

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1. SUBMIT 1 ORDER FORM FOR EACH TRIAL where you'd like to purchase your trial video.

Click here for the trial video order form

l2. PAY FOR YOUR VIDEOS. After you complete and submit the order form, you'll be provided with a link to a page on this website where you can pay for your purchase. If you miss the link which is provided once you submit your order form, just click here

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Videos are processed in the order in which payment is received. So, don't forget to pay for your videos after you complete the order form. If you forget to pay for your videos or if you forget to submit your order form, this will delay the receipt of your videos beyond the average turn-around time, since videos are added to the video editing queue only after both of those are received. 

Also, if you'd like to purchase video of another dog/handler team (i.e., not your dog), see this FAQ "How can I purchase trial videos of other dog/handler teams?" 

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2. What options are available for trial video?

2 options are available: Standard Videos & Premium Videos




3. What are the differences between Standard and Premium Videos?

Standard videos


this is the economy option and includes the following editing and corrections:

  • Color
  • Saturation
  • Brightness (i.e., so the body language of dark dogs can be seen even in the deep shade on a bright sunny day),
  • Sharpness
  • Trimming
  • Trial location, level, and date will be added
  • Multiple camera angles are included in the price
  • Multiple camera angles are sent as separate videos.

USAGE RIGHTS:

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See the Sample Videos to gauge the video quality, including the camera placement and where dynamic video (pan & zoom) was used.

 

Premium videos


This option is significantly more labor intensive and includes the following editing and corrections:

  • Color
  • Saturation
  • Brightness (i.e., so the body language of dark dogs can be seen even in the deep shade on a bright sunny day),
  • Sharpness
  • Trimming
  • Trial location, level, and date will be added
  • Multiple camera angles are included in the price
  • Multiple camera angles are merged into one seamless video (see this example).
  • Arrows are added, marking the hides, until each hide is found (see this example).
  • Intentional distractors in Container Searches are marked with either arrows or text (see this example).

USAGE RIGHTS:

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See the Sample Videos to gauge the video quality, including the camera placement and where dynamic video (pan & zoom) was used.




4. How much do the videos cost?

The prices are different for Standard and Premium videos.

Also, the prices are different depending on if you're purchasing video from an Elite trial, an Element Specialty Trial, or an NW1, NW2, or NW3.

The price differences reflect the amount of labor that goes into each option:

  • For example, at an Elite trial, Colleen typically shoots 2 to 3 times more camera angles than any other level of trial. And the more camera angles captured, means more labor is required (i.e., video from each camera angle for each search must be to labeled, sorted, trimmed, edited, backed-up, downloaded, uploaded, etc.). 
  • The Premium licenses are also very labor intensive since it's extremly time consuming to merge multiple camera angles into one seamless video and to also add arrows and distractor labels to Dynamic video.
  • Also, Dynamic video (panning and zooming of the camera as each team searches) is much more labor intensive to shoot and to later process than Static video (where there is no panning and zooming of the camera). And Dynamic video is typically shot for the majority of searches.

If you are a competitor, be sure to sign up on Colleen's email sheet during competitor check-in and Colleen will email you at the end of the trial with purchasing instructions, including the price list.

Alternatively, contact Colleen to ask for a link to the price list - use her gmail email address if you already have it, or use this Contact Colleen form.

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5. Do you give any discounts?

Absolutely! Typically, the more searches you buy, the deeper the discount.

And in order to obtain the maximum discount, you can typically combine your purchases from multiple trials, and over multiple trial weekends, so long as video from all the trials are still available for sale. See the main page for a list of purchasing deadlines for each individual trial. 

More details, including the specific discount schedule, are listed on the Price List page. 

If you are a competitor, be sure to sign up on Colleen's email sheet during competitor check-in and Colleen will email you at the end of the trial with purchasing instructions, including the price list.

Alternatively, contact Colleen to ask for a link to the price list - use her gmail email address if you already have it, or use this Contact Colleen form.




6. What forms of payment do you accept?

Payment via major credit card or a PayPal account is preferred, but checks are accepted as well.

To pay by major credit card, just click on the orange "Buy Now" buttons on the payment page on this website - you do not need a PayPal account when using those buttons. 

To pay by check, Colleen will email you with her mailing address once she receives your Video Order Form.  




7. How long will it take to receive my videos?

Typical turn-around time can be as long as 2.5 weeks, after receipt of BOTH the ORDER FORM and PAYMENT, except in these 4 situations, where it may be longer: 

1. Paying by check: add on an additional 1.5 weeks to the standard turn-around time if you're paying by check. This is because I must make a special trip to the bank (which I do only once /week) and wait for the check to clear in my account before I add your order to my video processing queue. Video is processed in the order in which payment is received, and payment is "received" when the check clears in my account. If you'd like the fastest turn-around time possible, then you'll want to pay using the PayPal buttons instead of paying by check. Remember, you don't need a PayPal account to use the PayPal buttons - you can pay by credit card when using the PayPal buttons. 

2. Video Delivery on a Thumbdrive via US Post Office: add on an additional 2 weeks to the standard turn-around time if you'd like your videos mailed on a Thumbdrive via the US Post Office. This is because I must make a special trip to the US Post Office, which I do only once every 1 or 2 weeks (depending on my travel schedule). If you want the fastest turn-around time possible, then you'll want to utilize the standard video delivery method of digital download.

3. Large order volumes of Premium Licenses: trials where very large volumes of Premium videos are ordered for a trial can take longer than 2.5 weeks, since adding arrows to dynamic video, and merging multiple camera angles, require significant video editing time, especially at the Elite and NW3 levels. I do not want to raise prices in order to be able to afford to pay for someone else to edit video for me, and since I am a sole proprietor, that means I travel to the trial site, capture all the video during all trial days, download, backup, label, splice, edit  and fulfill all orders, answer customer questions, mail videos, deposit checks, etc, for each trial, which is much much more time consuming than you can imagine. So, large volumes of Premium orders will cause backlogs in my order fulfillment queue since I am the only person who handles everything for my business. I also don't want to significantly reduce video quality in order to reduce turn-around time in situations when large Premium order volumes create a backlog, since in a recent customer survey with 150 respondents, 90% of customers stated video quality was more important than turn-around time. 

And even after 3 years of videoing NW trials, overall order volume as well as premium video order volume are still highly unpredictable, largely due to the unpredictable nature of all the factors affecting NACSW NW trials (success rates, search designs, trial location, etc). So, publishing an accurate prediction of turn-around time that competitors can use when making a purchasing decision really isn't possible, unfortunately. 

If it becomes apparent that order volume, and/or Premium video order volume for a particular trial is becoming high and consequently causing a significant backlog for that trial, Colleen will attempt to email customers if the turn-around time for the order they already purchased is expected to be significantly longer than 2.5 weeks. At that time, customer's may choose to cancel their order per Colleen's Refund Policy if they prefer not to wait. 

Also, if it's critical that you receive your video(s) by a certain date, contact Colleen by email to see if she can meet your deadline prior to ordering.

4. Elite trials: since multiple camera angles are typically filmed for EACH search in an Elite trial, this results in 2 to 3 times more video being filmed than at any other level. And all those additional videos captured for each competitor will then require 2 to 3 times more labor to download, label, collate, trim, edit, and upload than other trial levels. Turn-around time for Elite trials can sometimes be as long as 3.5 weeks, especially if there is a large order volume of Premium licenses (see the above bullet regarding large orders of Premium licenses). If it's critical that you receive your video(s) by a certain date, contact Colleen by email to see if she can meet your deadline prior to ordering.  

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If it's critical you receive your trial video before a specific date, feel free to Contact Colleen to discuss expected turn-around times for your particular trial. 




8. Can I preview the videos of my searches before I buy them?

It is not possible for competitors to preview individual video before they purchase them for the following reasons:

For NACSW Trials: NACSW does NOT permit me to post all videos from a trial to a public website like photographers do for trial photos. NACSW will permit me to post one or two sample videos of each search that was filmed to the public part of my website so that competitors can use them to gauge the quality of their videos when making a purchasing decision. See the FAQ on sample videos below. 

For other scent-sport venues: all video is edited to ensure there is good visibility of both the dog and handler in all environmental conditions; for example, I brighten the shadows during the editing process so that a dark dog can easily been seen when searching in the deep dark shadows on a brightly lit, sunny day (without this, it can be almost impossible to see the dog and/or handler when they are in the shadow, making the video fairly useless during those situations). And for a typical trial, I'll capture 200 to 700 videos in just one day of filming, so that's 400 to 1,400 videos for a typical trial weekend. Since video takes much much longer to process than photos, that requires a prohibitive amount of time, on top of what was already invested to capture the video, to futher invest without a purchase guarantee. 

Be sure to read Colleen's Committment To Quality and her Refund Policy FAQs on this page. 




9. Are sample videos provided so I can judge the camera placement(s) and video quality before I purchase?

Absolutely. Sample videos are always posted for each trial, and for each element filmed.

The sample videos are typically posted 2 to 3 days after the last day of the trial weekend.

Sample videos are posted so competitors can use them as a means to judge the quality of their trial videos when making a purchasing decision. For example, sample videos will show the camera placements, camera angles, visibility of all hides, visibility of dog & handler, where Dynamic Zoom (panning and zooming of the camera) and Static Wide Angle (wide angle only, no panning) video techniques were used, etc. So, the quality of the sample videos are representative of what you should expect for your videos. 

Sample videos are also a useful training aid since competitors can see how other teams solved the same scent problem; they can use them to see the exact location of each hide in the search; and they can also use them to help learn how odor was pooling and moving in each search environment. So, scent-sport enthusiasts can watch sample videos from trials they didn't even attend.

Sample videos are only posted with the handler's prior agreement of course.  




10. How is the trial video delivered?

There are 2 methods:

1. Digital Download: The standard delivery method is via digital download. Choose this option if you'd like the fastest possible turn-around time for your trial videos.

Once your videos have been processed, Colleen will upload them to your own personal gallery she creates for you. She will then send an email to the email address you submitted in your Video Order Form with instructions explaining how to download your videos.

Video is downloable to any standard PC or Mac computer (either desktop or laptop). Video can be downloaded to some android phones, but I am unsure if it can be downloaded to iPhones or iPads.

If you ONLY have an iPhone or an iPad, you'll probably either want to have your videos mailed to you on a Thumbdrive, or ask someone else to download the videos for you onto their computer (once I email you with the download link and instructions) and you can watch them from there. 

2. Thumbdrive via US Post Office: Alternatively, you could have your videos mailed to you on a Thumbdrive, via the US Post Office, for $10 extra (this includes the cost of postage and the cost of a USB flashdrive). Note that using this method will delay delivery of your trial videos - see the FAQ "How long will it take to receive my videos?" for more detail.




11. Do you film multiple camera angles?

In many cases, yes, but it really depends on the search. Vehicle searches will typically have 2 or 3 camera angles shot.

Check the Sample Videos to be certain since the sample videos will show how many camera angles were captured for each search, as well as each camera position. 




12. Do I pay more for searches that have multiple camera angles?

No, there is no extra charge for searches with multiple camera angles. You're paying per search, not per camera angle. So, for searches with 3 camera angles, you're essentially getting three videos for the price of one. 




13. What is the quality and format of the trial video?

All video, for all camera angles, are filmed in High Definition (1920 x 1080) and the files are provided in .mp4 format.  




14. How do I know when the videos are ready for purchase?

Video can be ordered for and paid for at any time. Just fill out the Order Form on the main page and once that is submitted, you'll be directed to the page where you can pay for your videos.

Alternatively, you can write your email address on the email sheet at check-in and Colleen will email you with instructions a day or two after the trial weekend is complete.




15. What are licensing rights and what usage rights are granted when I buy video from you?

If you'd like to learn more about US Copyright law, the US Copyright Office posted a user-friendly FAQ document at www.copyright.gov/help/faq.

But here is a brief synopsis - US Copyright is automatically granted to the creator of any digital artwork (such as video) at the moment that work is created (i.e., the moment the video is recorded). According to US Copyright law, when you purchase that digital artwork (video), you are really only purchasing specific rights to use that video, and those usage rights are referred to as licensing rights. Also according to US Copyright Law, the person who created the original work (in this case Colleen Griffith) still retains ownership of the original copyright. Which means, when you buy video, you are not buying the copyright to the video (in other words, ownership of the copyright is not being transferred to you); instead, you're buying the rights to use the video per the details of the licensing agreement which is defined by the owner of the copyrighted material (in this case Colleen Griffith).

And it is fairly standard practice for full-time professionals who attempt to earn a living in the world of the visual arts (i.e., photography, film, etc) to offer different levels of licensing agreements that have different scopes of use and hence different prices (such as Personal Use and Business Use, for example); and typically, the more economical the price, the more limited the scope of use for the licensing agreement.

So, I essentially offer two levels of licenses: Personal Use and Business Use. The Personal Use license has a more limited scope of use compared to a Business Use license. Also, when you buy a license to use a video, it is for a single user - which means, if multiple people want to use that video for their own purposes, they would each need to buy a license. 

I’ve briefly described the scope of use for both licenses in the FAQ "What's the difference between Personal Use and Business Use licenses and when are each needed?". 




16. What's the difference between Personal Use and Business Use licenses and when are each needed?

Be sure to read the FAQ "What are licensing rights and what usage rights are granted when I buy video from you?" to understand about licenses.

Both Personal Use and Business Use licenses are now included in the prices of both the Standard and Premium videos.

A Personal use license allows for ONE person's own personal use of the video. So that means that a license holder (you) can post the video on your personal social media sites like Facebook, or Youtube, etc. It also means you may share the videos with your instructors for feedback (including on-line video review sessions where the instructor records his/her audio over the video and/or "writes" on the video), or play for others, or display in a personal setting, etc. You may also post the video(s) you purchased to the many Nosework, Scentwork, and Scent Detection groups that are popping up on FB as well, assuming the specific FB group administrator(s) allow the post (check with them for their individual rules). And if you’d like more broadly defined user rights, such as the rights for multiple people to use the video, an option would be to contact Colleen directly to work on a reasonably-priced customized license agreement.

A Business Use license is required for any use that's intened to make money. Feel free to Contact Colleen if the below examples don't cover your intended use.

Below is a partial list of examples where Business Use licenses are required:

  • If you're a breeder: posting to your breeder FB page, or your breeder webpage or blog requires the purchase of a business use license
  • If you're a dog trainer or NW instructor, the following is a partial list of examples which require a Business use license: reviewing the video with your students in a teaching capacity or in an educational setting; posting to your business FB page (posting to your personal FB page does not require a Business Use license); or posting to your business webpage; or posting to any other site where the intention is to drum up attendance in one of your training classes or training methods; or using it in any sort of advertising capacity; or posting it to your personal YouTube site and then embedding that in your business webpage or business FB page, etc. Note, if you're doing video review with your students, you may utilize the type of technology (like Coach's Eye) which allow you to record a "Voice-Over" of your comments and draw on the video during your review as well, so long as you don't remove my logo from the bottom right corner of the video.
  • If your NW instructor or your dog's breeder would like to use the video for their business purposes (see the two above bullets), then your instructor/breeder would need to purchase their own Business Use license and (s)he can then use the video in a business capacity such as posting to her business website, etc.


Also, these licenses are not transferrable. Meaning, when you purchase videos of your searches, it does not grant the license holder (you) the rights to make copies of those video(s), sell copies, distribute copies, or give a copies of the videos to anyone else for their own personal or business use (like uploading to their own personal social media site or to their own separate business social media site), etc. If you would like to do any of these things, contact me and we can work out a relatively cheap price for that – I try to keep my rates as low as possible, and one way of doing that (which is fairly standard in the Full-Time Professional Photography world) is to provide different rates for different scopes of usage rights (meaning, the most economically priced option has the most narrowly defined scope of user rights).

Please feel free to contact me if you have any questions at all regarding this. I know US Copyright Law it is a topic many folks either don't know much about, or are perhaps even somewhat misinformed about, and so questions regarding this FAQ are expected and understandable.  Also, let me know if any of the above information is unclear or seems unreasonable.

Please do not remove my logo in the bottom right corner of the video when using the video(s) for any purposes or when using any screenshots from the video(s) for any purposes.




17. Do you shoot dynamic video (i.e., the camera pans and zooms) when filming searches so that I can easily see my dog's body language?

Yes, for most of the searches in a trial, Colleen will use a zoom lens and zoom in on the dog-handler team, filling the frame of the video, so that it's possible to see the nuances of both the dog's and handler's body language when they're searching. She will also pan around the search area to ensure the team stays within the frame. Any additional camera angles are shot using a wide-angle lens with no zoom. 

Check the sample videos to see how zoom is used, and from which angles. 




18. Do you film every search in a trial?

In many cases, I am able to do so.

However, there are situations where I am unable to (see below), so check the SAMPLE VIDEOS to be learn which searches are filmed and which are not.

Situations where I am unable to film every search in a trial:

NACSW NEVER permits Interior Element searches to be filmed during NW1, NW2, and NW3 trials. This is a standard NACSW rule. Due to a recent rule change, NACSW now permits Interior Element Specialty Trials to be filmed and also typically allows Interior element searches to be filmed in an Elite trial.

For all NACSW trials, the CO must approve the placement of every camera, for every search. So, while it's possible that the CO could refuse to allow a search to be filmed either due to space constraints, or for some other reason, it has not happened to me during the 70+ trials I've filmed so far (knock on wood...). 

  




19. What is your commitment to quality?

Colleen's objective is to video the entire search and the entire search area, including having good visibility to each hide location. So, she will capture video from multiple camera angles when it is necessary to accomplish this. 

Furthermore, Colleen posts 1 to 2 Sample Videos for each search she films, so that competitors can review them prior to making a purchase. The sample videos are representative of the quality competitors can expect for their videos. For example, sample videos can be used to evaluate camera placement and angles, number of camera angles filmed, visibility of hides, where Dynamic Video (pan & zoom) and Static Video (no panning of the camera, no zoom) are filmed, etc. 

Colleen also routinely sends out anonymous Customer Satisfaction surveys to all her customers to ensure customer satisfaction remains high, and to also look for ways to continuously improve her trial video.

In a recent anonymous Customer Satisfaction survey sent to EVERYONE who purchased video from Colleen in 2017, a total of 165 customers responded and rated the quality of their trial videos as 4.73 Stars (on average), out of 5 total possible Stars, on a scale where 5 Stars = Very Happy and 4 Stars = Happy. Meaning, the large majority of Colleen's customers were VERY HAPPY with the quality of their videos and the remainder were also HAPPY with the quality of their videos. That is an exceptionally high customer satisfaction rating. 

Also, feel free to read a partial list of Customer Reviews; they are a few direct quotes copied exactly from anonymous Colleen's Customer Satisfaction surveys. 

If you find a quality issue with any of the videos you receive (for example, the trial date published on the video is incorrect), you have 3 weeks from the time the video is sent, to contact Colleen for resolution of the issue. After that deadline, you accept the video(s) "as is"; this deadline is because Colleen doesn't keep the source files forever (see the FAQ "How long after a trial can I buy video from that trial?"). Send Colleen an email to her gmail address or use the Contact Colleen link to contact her directly.

Furthermore, Colleen started competing in NACSW trials in 2012, was certified as a CNWI in early 2014, started photographing NACSW trials professionally in 2012, and started filming NACSW trials in 2015 (as soon as NACSW allowed trials to be filmed). Colleen was the first person on the East Coast to start filming NACSW trials and so has filmed over 70 trials by the end of 2017, and at all levels, including Nationals (here's a list of trials filmed). All of that experience in the sport, experience as an instructor, and experience as a professional photographer, allows Colleen to find and film the best possible camera angles to ultimately capture those special moments and ensure high customer satisfaction.

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A few caveats to be aware of:

1. Keep in mind that the location(s) where I choose to place my cameras are subject to pre-approval by the trial Certifying Official (CO). While the CO's first responsibilities are to ensure the integrity of the trial and safety of all participants (including ensuring the cameras don't interfere with any searches), I have found that they typically are also happy to work with me to help ensure I'm able to capture quality videos of each team's searches.

2. Blocked indications - I can not control situations where a judge temporarily steps in front of the camera, thereby blocking the camera's view of a hide location; or, I can't control situations where the handler or a volunteer in the search area (like the timer or the NACSW videographer) does the same. Keep in mind, it's pretty rare for these occurrances to happen however. And I typically will not be able to preview your videos and can't provide refunds if they happen during your search. 

3. Changing environmental conditions: occasionally the lighting changes drastically from the start of an element (when the first dog runs) to the end of the element (when the last dog runs) when searching outside or when ambient light is dominant in an indoor environment. In those situations, since I'm only allowed to post one or two sample videos for element, the lighting for your search may be different from what you see in the sample video, so please keep that in mind when ordering. Even if this happens to your search, I am typically able to correct any big changes in environmental lighting conditions during the processing step to ensure the quality remains high. 




20. What is your refund policy?

If you paid to have the video delivered via digital download, refunds will be granted at any time, for any reason, if the refund request is made prior to me sending the email containing the link to download the videos; just use the Contact Colleen form, or send me an email (if you have my direct email address) to do so. However, once I send you the email with the link to download videos you ordered, no refunds will be granted unless there is a technical glitch, or malfunction, with my equipment that I mistakenly missed prior to sending, which causes a significant quality issue.  

If you paid to have video mailed on a thumbdrive via US Post Office, refunds will be granted at any time, and for any reason, if the refund request is made prior to me placing the thumbdrive in the mail; just use the Contact Colleen form, or send me an email (if you have my direct email address) to do so. However, once I have paid for postage (thereby mailing the thumbdrive), no refunds will be granted unless there is a technical glitch, or malfunction, with my equipment that I mistakenly missed prior to sending, which causes a significant quality issue.  




21. Can I post my video to Facebook, Youtube, my business website or share with others?

The answer depends on whether you purchased Standard or Premium videos.

The following 2 FAQs should answer any questions on this topic:

1. What are licensing rights and what usage rights are granted when I buy video from you?

2. What's the difference between Personal Use and Business Use licenses and when are each needed? 




22. How long after a trial can I buy video from that trial?

Trial video will be available for sale only for approximately 2 months after each individual trial.

After that purchasing deadline, all video from that trial is deleted and hence no longer available for sale.

Purchasing deadlines are either on the 1st or 15th of the month. See the main page for a list of trials where video is currently for sale; that's where you can also find the purchasing deadlines for each of those trials.

The reason for this policy is due to space constraints. I capture high resolution videos, which require a lot of memory. And since I video at a lot of Nosework and other scent sport venues every year, my digital storage space fills up quickly. I also make back-up copies of my digital trial video to guard against storage drive failures. And since digital storage space is not free, I must discard videos and photos that are over a few months old, in order to free up space for my next photography or video assignment. 

So, when you purchase videos of your searches, be certain to download them before the 2 month purchasing deadline expires, and verify that you can find them on your computer, and also be certain to make separate back-up copies of them prior to that deadline as well. Because, once I delete the source files (the trial video I captured), I will not be able to help you replace files that you lost due to a hard drive crash, or that you can't remember where you stored them or that you can't remember where they were downloaded to your hard drive, and I will no longer be able to correct any quality defects either. 




23. Do you include your company logo as a watermark on the videos?

Yes. A relatively small, company logo will be added to the bottom right hand corner of the video as a watermark. I ask that it remains on all instances of the video, including if you use it for advertising purposes, or even if you use just a single-frame screenshot from from the video.




24. What happens after I submit my video order form and my payment?

Colleen will NOT send you a separate email confirming receipt of either payment or order form since (1) PayPal will automatically email you a receipt for your payment, (2) you'll be automatically directed to a page acknowledging receipt of your order form once you submit it, and (3) both of those systems automatically notify Colleen when a payment and when an order form are submitted. 

Once both your order form and payment are both received, your order will be added to Colleen's video processing queue and then sent to you once complete. See the other FAQs on this page for any additional questions you have such as expected turn-around time, delivery methods, etc.




25. How can I purchase NACSW trial videos of other dog/handler teams?

Per NACSW rules, Colleen is permitted to distribute NACSW trial video ONLY to the dog's owner for any NACSW trial. So, if you wanted to purchase video of a dog/handler team, for a dog that you don't own, you could still pay for it, but you'd need to obtain the trial video directly from the dog owner. 

Here are a few examples where someone might want to use this approach: 

A. If you'd like to buy NACSW trial video of a dog that is not your own, to give as a gift to the dog's owner, you may pay Colleen for the video but you couldn't deliver the video to the owner yourself. Colleen would instead need to deliver the video directly to the dog's owner, per NACSW rules; but you could still notify the dog's owner of your gift prior to Colleen delivering the video. Just let Colleen know via email or her Contact Colleen form that you'd like to do that so you two can coordinate timing. 

B. If you are a dog trainer or dog breeder, and would like to include trial video of one of your students, or of a dog bred by you, on your business webpage, you could pay for the Premium video, but the dog's owner would need to distribute the video you bought to you (since Colleen would be obligated to distribute that video directly and only to the dog's owner per NACSW rules). You would just need to make prior arrangements with Colleen and the dog's owner before making your purchase (you can send an email to Colleen via her gmail address if you have it; otherwise you can use her Contact Colleen form on this website). 

C. If you are a dog trainer, and you'd like to watch the trial video of one of your students but your student is NOT planning on buying the video, you could pay Colleen directly for the video, and you'd also need to make prior arrangements with the dog's owner to receive the video from him/her once you paid for it, since NACSW only permits Colleen to distribute video directly to a dog's owner, and no one else. Just let Colleen know via email or her Contact Colleen form that you're utilizing this approach. 






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